The enquiry
The questions you'd ask anyway, asked in two taps.
An enquiry lands as a job with the customer's answers already pulled out and what's still outstanding listed. Ask for those in two taps — enough to know what you're walking into and give them a ballpark, and when the job needs a look the customer books it from your free days.
From Margaret Cairns
Fuse box
I had someone out to fit a socket and he said the fuse box is past it and should be replaced.
It's a very old one with the wire fuses, no test buttons on it. It's our own flat in Camelon. Could you give me a price?
What they've told you, and what they haven't.
A fuse board change, an EV charger, a rewire, a fault — each kind of job has a handful of details that decide the price. Where's the board. How many circuits. A photo with the cover on. When an enquiry comes in, the job shows which of those the customer has already answered and which they haven't, and says plainly whether that's enough to quote from, or whether it needs a look first.
The job type is a suggestion until you confirm it. Pick another if it's wrong — the questions follow.
One tap
Ask the customer, from the van.
Tap Ask the customer, and the outstanding questions go to them by email, from your business. Untick anything you'd never ask — it gets asked less often for that kind of job. They just reply to the email. Or they answer on a page — no app, no account — and send photos from their phone. Either way the answers land on the job.
The reply, ready to send
To Margaret Cairns
Questions about your consumer unit (fuse board) replacement — MacLeod Electrical
Hi Margaret,
Thanks for getting in touch about your consumer unit (fuse board) replacement.
To give you a price, could you let us know:
- Where is the existing board — cupboard, hallway, garage?
- How many circuits or fuses does it have?
- A photo of the existing board with the cover on (a photo is ideal — just attach it)
Just reply to this email with the answers. If it's easier, you can answer here.
— MacLeod Electrical
The customer's side. Your business name, not ours.
Needs a look first
Know before you drive out.
Some jobs you price on site — the EV charger, the rewire, the tripping RCD. The job says which, so you're not driving out to find out. The customer picks a morning or afternoon from your free days and it lands on your schedule, 45 minutes against that day. You can move it. Or book the visit yourself from the job and they get the time by email.
Visit been and gone with no quote on the job? It says that too.
Your call
Your trade's questions, your way.
Every trade starts with its own set of job types and questions — electricians, plumbers, builders, roofers, caterers and the rest. Hide the ones you'd never ask, add your own, switch a question off from the job itself. Nothing moves on a job until you tap: the job type, the questions that go out, the visit — all of it is a suggestion you confirm.
Watch it
One enquiry, start to finish.
A forwarded fuse-board enquiry, the questions going out, the customer answering on their phone, and an EV charger enquiry where the customer books the visit. Under two minutes, no sound needed — it's captioned.
Try it on your next enquiry.
Forward one and see what comes back. No sales call, no card, no drip emails.
30 days free, then £25 a month. No card details to start.